Refund Policy

Last updated: August 22, 2026

​

Training Day Physical Therapy is a private-pay practice. Payment is collected at the time of booking to reserve your appointment.

​

Cancellations & No-Shows

Refunds related to cancelled or missed appointments are governed by our Cancellation Policy, outlined in our Terms & Conditions.

 

In summary: cancellations made with less than 24 hours' notice are charged 50% of the session rate, and no-shows are charged the full session rate. The remaining balance, if any, is not refunded.

​

Prepaid Session Packages

If you have purchased a prepaid package of sessions, unused sessions may be refunded on a prorated basis, reflecting the per-session rate actually used, minus any package discount applied at the time of purchase. Refund requests must be submitted in writing to ryan@trainingdaypt.com.

​

Superbills & Insurance Reimbursement

Because Training Day PT does not bill insurance directly, we are not responsible for reimbursement amounts, denials, or delays related to insurance claims submitted using a superbill we provide. Refunds are not issued based on insurance reimbursement outcomes.

 

Service Dissatisfaction

If you have concerns about the care you've received, we encourage you to reach out directly so we can address them. Refunds for services already rendered are considered on a case-by-case basis and are not guaranteed.

​

How to Request a Refund

To request a refund, please contact us at:

Training Day Physical Therapy
(530) 514-7338
ryan@trainingdaypt.com

 

We aim to respond to all refund requests within 5 business days.