Privacy Policy

We may collect the following types of information:

• Contact information you provide, such as your name, email address, phone number, and mailing address, when you book an appointment, fill out a contact form, or subscribe to our newsletter.

• Health and treatment information you share with us in the course of receiving physical therapy services, including your medical history, injury details, treatment goals, and progress notes. This information is used solely to provide and coordinate your care.

• Payment information processed at the time of booking. Payment details are handled through our secure third-party payment processor; we do not store full payment card numbers on our servers.

• Insurance-related information, if you request a superbill for potential out-of-network reimbursement. We do not bill insurance directly, and any information shared for this purpose is used only to generate documentation at your request.

• Website usage information, collected automatically through cookies and analytics tools (such as Google Analytics, Meta Pixel, and TikTok Pixel), including your IP address, browser type, pages visited, and how you interact with our site.

 

How We Use Your Information

We use the information we collect to:

• Schedule and provide physical therapy services

• Communicate with you about appointments, treatment plans, and billing

• Respond to inquiries submitted through our contact forms

• Send newsletters or promotional communications, if you've opted in

• Improve our website and understand how visitors use our services

• Comply with legal and regulatory obligations

 

How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business, such as scheduling software, payment processors, and email marketing platforms, who are bound to use your information only for the services they provide us

• Legal authorities, if required to comply with a law, regulation, or valid legal process

• You directly, in the form of superbills or receipts you request for insurance reimbursement purposes

 

Your Privacy Rights (California Residents)

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to:

• Know what personal information we collect and how it's used

• Request deletion of your personal information, subject to certain exceptions (such as information we're required to retain for treatment or legal record-keeping purposes)

• Opt out of the sale or sharing of personal information (we do not sell personal information)

• Non-discrimination for exercising your privacy rights

 

To exercise any of these rights, contact us using the information below.

 

Data Security

We take reasonable measures to protect your personal and health information from unauthorized access, disclosure, or misuse. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

 

Cookies

Our website uses cookies and similar tracking technologies to improve site functionality and understand visitor behavior. You can adjust your browser settings to refuse cookies, though this may affect certain features of the site.

 

Children's Privacy

Our services and website are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

 

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

 

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

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Training Day Physical Therapy
27201 Tourney Rd. Ste 210, Valencia, CA 91355
(530) 514-7338
ryan@trainingdaypt.com

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